Privacy Policy

Effective Date: 04.05.2025

At Carys Joy Cards, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make purchases through carysjoycards.com (the "Website"). By using the Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use our Website:

Personal Data

Account Information: When you register an account, we may collect your name, email address, and password.

Order Information: If you make a purchase, we collect your shipping address, payment details (credit/debit card information), and order history.

Communication Information: We collect any messages you send via our contact form or email, including custom design requests.

Usage Data

Website Analytics: We use Google Analytics to track user behavior, such as pages visited, time spent on the Website, and other non-personal usage data. This helps us improve our services.

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Website.

2. How We Use Your Information

We use your personal data for the following purposes:

To Process Orders: To complete transactions and deliver products to you.
To Improve Customer Service: To respond to inquiries and provide personalized service.
To Send Marketing Communications: If you have opted in, we may send you promotional emails about new products, offers, and other updates related to Carys Joy Cards.
To Analyse Website Traffic: Using Google Analytics, we collect data to improve the user experience.

3. Data Sharing and Third-Party Services

We may share your information with third-party service providers for the following purposes:

Payment Processors: We use PayPal and Wix for payment processing. These third-party providers may collect and process your payment information directly. Please review their respective privacy policies for more details.
Shipping Providers: We share your address information with Royal Mail to deliver your orders.
Analytics Providers: We use Google Analytics to monitor and analyse website traffic.
We ensure that these third parties are GDPR-compliant and handle your data responsibly.

4. Data Security

We are committed to securing your personal information. We use industry-standard security measures to protect against the loss, misuse, and alteration of your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of your personal data that we hold.
Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Object: You can object to the processing of your data in certain cases.
Right to Data Portability: You can request your personal data in a structured, commonly used format to transfer it to another organization.

If you wish to exercise any of these rights, please contact us at info@carysjoycards.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. International Data Transfers

We may transfer your personal data to third-party service providers located outside the UK or European Economic Area (EEA). By using our services, you consent to the transfer of your personal data to countries that may not have the same level of data protection as the UK or EEA. We will take appropriate steps to ensure that your data remains protected in accordance with applicable data protection laws.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes. Continued use of the Website after any changes to this Privacy Policy constitutes your acknowledgment and acceptance of the modifications.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:

Email: info@carysjoycards.com

Mailing Address: 2 Hazel Avenue, Evesham, WR11 1XT